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No data and no ported number on a new SIM

  • July 18, 2023
  • 1 reactie
  • 13 keer bekeken
E
Nieuwkomer

Hi there, 2 issues with my SIM Only plan:
1. No mobile data after receiving the new SIM - (subscription SIM Only) and requesting for my previous number to be ported (old SIM is prepaid Vodafone).
2. Previous number not trasferred. Email states that the number was ported in date 17/07, but it’s still active as of today 18/07.
Activation of new SIM done (as I received it via courier it was already active) and I can receive SMS to the new number, but no data.
SIM installed ok, (I have a dual SIM device) phone turned off and on.

Can you help/advise?
thanks

Beste antwoord door Thomas van KPN

Hi @EleC, welcome to our forum!
Did you manage to get everything working in the meantime? It can take a while before you get a reaction here.

The quickest way to get into contact with us will be by phone on 0800-0402 or in a physical shop

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Thomas van KPN
    Moderator
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    Hi @EleC, welcome to our forum!
    Did you manage to get everything working in the meantime? It can take a while before you get a reaction here.

    The quickest way to get into contact with us will be by phone on 0800-0402 or in a physical shop

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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