Hi! I changed my subscription on Saturday , getting a new phone (iPhone 12). I received email confirmations of the new subscription, but unfortunately I have no service (phone & mobile data) until now (Monday). I tried to use the answers on the website, but can’t seem to get it to work. My job requires that I call a lot, so I am a bit worried on how to solve this and would be grateful for your help! Thank you :)
Hi
If I understand correctly, you already had a working subscription and you renewed your contract and ordered an iPhone 12 along with it. You're getting ‘no service’ on your new iPhone? Does your sim card work in your old phone?
Can you please update your profiel and give me a heads up if you’ve done so?
Hey
Hi
In this case a new SIM card is needed to fix the problem. On our website you can request a new KPN SIM card. Following these steps will have a new SIM card delivered to you and after activation you should be able to use all services again.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.