Hello,
I transferred everything over to my new iPhone but the number did not. Now I have new service and to replace the e-sim the phone needs a qr code or to be done manually with information provided by the network provider. How do I get these? I am unable to call the kpn number as I have no mobile service.
Thanks
Hello Amy does this concern a new subscription or did you already have a subscription with KPN? If it concerns a new subscription you should have received an e-mail providing you with information about activating the E-sim. You should:
You can read the instructions on the page: E-sim downloaden en instellen but these instructions are in the Dutch.
Are you near a KPN shop? I would otherwise advise you to visit my colleagues so the can assist you in person with this issue.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.