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Beantwoord

Number transfer from KPN business to private

  • July 26, 2021
  • 5 reacties
  • 259 keer bekeken
E
Nieuwkomer

Hi,

i have asked to transfer my corporate KPN number to a prepaid KPN Sim card. I started the process 3 weeks ago in a KPN shop but I keep receiving messages that there is some issues with Sympac and you’ll require moe information.

I have called the customer service several time both private and business lines, I went again to the store but no one seems to know what the issue is and what additional information I need to provide.

Note that my employer is in agreement with me taking over the number, I have received a letter from KPN on the 2nd of July indicating that the number can be taken over, so I don’t know where the issue lies.

Kindly assist. 
 

Best Regards,

E.D

 

Beste antwoord door Denise van KPN

I am sorry to inform you that I cannot find any subscriptin with the information that you have provided. I'd therefore like to advise you to contact us at the phone number 0800 0403 again.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

Ik_Combineer
KPN medewerker
Forum|alt.badge.img+15
  • Ik_Combineer
  • KPN Monteur
  • July 26, 2021

Hi E.D. if you are stuck with the shop and the customer service then a moderator here can take a look if they find something. I want to remind you to fill in your profile so an moderator can take a look.

KPN Monteur Regio Europoort - Koper, Glas, PSTN, Installatie, Storingen, Bis los van Has, Fusielas, AS+, KPN EEN MKB Uitgebeid. -Geen medewerker van dit Forum - Reageert standaard niet op privé berichten-
    E
    Nieuwkomer
    • e.d
    • Auteur
    • Nieuwkomer
    • July 26, 2021

    Hi,

    I’ve filled in my profile. Can you have a look please?

    thanks,

    E.D

    Denise van KPN
    Wijsgeer
    Forum|alt.badge.img+20

    Hello @e.d, welcome! Thank you for filling out your profile. Unfortunately I cannot find a subscription at the address in your profile. Could you perhaps add your phone number to your profile? Then I'll see what I can do for you.

    Anoshe
    E
    Nieuwkomer
    • e.d
    • Auteur
    • Nieuwkomer
    • July 28, 2021

    Hi Denise,

    The number I want to transfer is registered at the address of my previous employer.

    I have added the number in the profile, as well as the client number. 
    Hope this helps.

    thank you,

    E.D

    Denise van KPN
    Wijsgeer
    Forum|alt.badge.img+20
    • Denise van KPN
    • Oud Moderator
    • Antwoord
    • July 29, 2021

    I am sorry to inform you that I cannot find any subscriptin with the information that you have provided. I'd therefore like to advise you to contact us at the phone number 0800 0403 again.

    Anoshe

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