Beantwoord

Nummerbehoud Lyca Mobile naar KPN lukt niet

Forum|Forum|3 years ago
October 26, 2022
3 reacties
431 keer bekeken

chlochlo
Nieuwkomer

Ik kan niet naar 6688 Ja sturen voor het wijzigen van mijn telefoonnummer van Lyca naar Kpn. Ik heb de Enige Sim al besteld en weet niet wat ik moet doen. en ik spreek geen Nederlands. Ik gebruik Google vertalen.

I don't speak dutch.

I call the customer service but everything was in dutch… I couldn't understand nothing…

help me… T.T

Beste antwoord door RBxx

Hi @chlochlo

I've heard people complain before about not being able to send JA to 6688. Possibly Lyca blocks this. The alternative is calling KPN Customer Service on 0800-0402. There the "nummerbehoud” (number transfer) can also be arranged. Keep your customernumber with Lyca at hand.

You'll talk to a Voice Response System first. It speaks Dutch only, but you just say “English” a few times. Eventually it will transfer you to a person, who speaks English as well, I expect.

CS is available on mon-friday 08.00 - 18.00h and on saturday 08.00 - 17.00h.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+23

RBxx
Superuser
Antwoord
Forum|Forum|3 years ago
October 26, 2022

Hi @chlochlo

I've heard people complain before about not being able to send JA to 6688. Possibly Lyca blocks this. The alternative is calling KPN Customer Service on 0800-0402. There the "nummerbehoud” (number transfer) can also be arranged. Keep your customernumber with Lyca at hand.

You'll talk to a Voice Response System first. It speaks Dutch only, but you just say “English” a few times. Eventually it will transfer you to a person, who speaks English as well, I expect.

CS is available on mon-friday 08.00 - 18.00h and on saturday 08.00 - 17.00h.