I want to order a sim only plan but I received email from KPN said I have unpaid invoice from other provider, however I haven’t made any contact with any providers because I just arrived at Netherlands for 5 days!
Bladzijde 1 / 1
Hallo
Bel even met 0800-0402 op loop langs een KPN-winkel.
Hi
That's strange: just arrived, but you have received a rejection on your request for a subscription.
In the e-mail that you have received, there is also information about what to do: what does the e-mail says: contact KPN or Preventel?
I think that it's a good idea that you contact our Customer Service, so that they can put you through to our administration (the specific department is called in Dutch “Klantacceptatie”). This department can check the rejection.
Telephone number of our Customer Service is 0800 0402 (free of charge). Please be noted of the opening hours of the department Klantacceptatie:
Monday, Tuesday and Wednesday from 8:00 uur til 18:00
Thursday and Friday from 8:00 uur til 21:00
Saturday from 9:00 til 17:00
Sunday from 12:00 uur til 17:00
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.