Skip to main content
Beantwoord

openstaande facturen bij andere mobiele aanbieders

  • April 14, 2022
  • 2 reacties
  • 39 keer bekeken
S
Nieuwkomer

I want to order a sim only plan but I received email from KPN said I have unpaid invoice from other provider, however I haven’t made any contact with any providers because I just arrived at Netherlands for 5 days!

Beste antwoord door Shyrin van KPN

Hi @sa02w29, welcome and thank you for your question!

That's strange: just arrived, but you have received a rejection on your request for a subscription. 
In the e-mail that you have received, there is also information about what to do: what does the e-mail says: contact KPN or Preventel? 

I think that it's a good idea that you contact our Customer Service, so that they can put you through to our administration (the specific department is called in Dutch “Klantacceptatie”). This department can check the rejection.

Telephone number of our Customer Service is 0800 0402 (free of charge). Please be noted of the opening hours of the department Klantacceptatie:

Monday, Tuesday and Wednesday from 8:00 uur til 18:00 
Thursday and Friday from 8:00 uur til 21:00 
Saturday from 9:00 til 17:00 
Sunday from 12:00 uur til 17:00 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Noordzee
Superuser
Forum|alt.badge.img+32
  • Noordzee
  • Superuser
  • April 15, 2022

Hallo @sa02w29 ,

Bel even met 0800-0402 op loop langs een KPN-winkel. 

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
Shyrin van KPN
Moderator
Forum|alt.badge.img+18
  • Shyrin van KPN
  • Community Manager
  • Antwoord
  • April 17, 2022

Hi @sa02w29, welcome and thank you for your question!

That's strange: just arrived, but you have received a rejection on your request for a subscription. 
In the e-mail that you have received, there is also information about what to do: what does the e-mail says: contact KPN or Preventel? 

I think that it's a good idea that you contact our Customer Service, so that they can put you through to our administration (the specific department is called in Dutch “Klantacceptatie”). This department can check the rejection.

Telephone number of our Customer Service is 0800 0402 (free of charge). Please be noted of the opening hours of the department Klantacceptatie:

Monday, Tuesday and Wednesday from 8:00 uur til 18:00 
Thursday and Friday from 8:00 uur til 21:00 
Saturday from 9:00 til 17:00 
Sunday from 12:00 uur til 17:00 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaardenAccessibility statement