I tried to upgrade my phone via mijnkpn app but the order seems to have disappeared. I have had no confirmation email, but I don’t want to risk going through the process again in case I am charged twice.
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Welcome to our forum
Also if you did pay and the order was cancelled, we normally refund the money automatically after a couple of weekdays. Seeing as it's a couple days after your post, has the money been refunded if you did pay?
Let me know here and we'll see how we can get you that new phone!
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