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Order for a new sim card keeps being rejected?

  • October 24, 2022
  • 1 reactie
  • 50 keer bekeken
J
Nieuwkomer

Trying to order Sim card for 6 weeks now, already a customer for internet and TV. What is wrong with this company??? Can not reach customer service, order is being rejected. Do i have to cancel all subscriptions to get attention? 

 

Admin: Moved from old topic

Beste antwoord door Sanne van KPN

Hi @Jev S and welcome to our forum! If you’re just swapping your old simcard for a new one, then that shouldn't be rejected. If you’re ordering a new subscription and that's being rejected, then the e-mail you receive should specify what the follow up steps are. If that's not clear from the e-mail I suggest calling our department in charge of accepting new subscriptions. They’re available on 088-8489464 on workdays between 9:00 - 17:00! 

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    1 reactie

    Sanne van KPN
    Moderator
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    • Sanne van KPN
    • Moderator
    • Antwoord
    • October 27, 2022

    Hi @Jev S and welcome to our forum! If you’re just swapping your old simcard for a new one, then that shouldn't be rejected. If you’re ordering a new subscription and that's being rejected, then the e-mail you receive should specify what the follow up steps are. If that's not clear from the e-mail I suggest calling our department in charge of accepting new subscriptions. They’re available on 088-8489464 on workdays between 9:00 - 17:00! 

    ~(˘▾˘~) (~˘▾˘)~

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