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Order was cancelled because I could not pin at door. Now what?

  • October 11, 2021
  • 2 reacties
  • 134 keer bekeken
Slkeyo
Nieuwkomer

I ordered a phone with a KPN subscription last month, and it was delivered today. The thing is, I was asked to enter bank pin code which I forgot, and therefore the delivery guy could not give the phone to to me and told me to make a new appointment.

And just now I received an email said my order is going to be cancelled because it was refused by the door. What am I going to do, make a new appointment or wait for my refund? It has been more than 14 days after I purchased it, so is it possible to get my refund? How long will it take ?

Beste antwoord door Hanna_

Hi @Slkeyo, welcome. 

If you recieves a confirmation email in which it clearly states your order is cancelled, you should recieve a refund within 5 buisness days. If you want you can place another order for the same phone/subscription. Make sure you enter the correct information. You may also go to a KPN store and take place your order there. Often times, you'll be able take the smartphone with you right away. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Slkeyo
Nieuwkomer
  • Slkeyo
  • Auteur
  • Nieuwkomer
  • October 11, 2021

I contacted customer service today, he said I would recived a link for changing appointment time, but I didn’t rececive it

Hanna_
Wijsgeer
Forum|alt.badge.img+13
  • Hanna_
  • Oud Moderator
  • Antwoord
  • October 12, 2021

Hi @Slkeyo, welcome. 

If you recieves a confirmation email in which it clearly states your order is cancelled, you should recieve a refund within 5 buisness days. If you want you can place another order for the same phone/subscription. Make sure you enter the correct information. You may also go to a KPN store and take place your order there. Often times, you'll be able take the smartphone with you right away. 

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