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Packet loss/Interrupting/keep disconnecting every 2 minutes

  • November 15, 2020
  • 1 reactie
  • 83 keer bekeken
C
Nieuwkomer

Hello,
I’ve purchased SIM card with unlimited data option but it hasn’t been working properly. Internet stay connected for 2 minutes then it got disconnected and after short delay it works again but it never works smoothly. 
Any ideas what should be causing problem? 
And yes,i have enough data ...i’ve even ordered more 1GB extra data in my app so i have enough.

Beste antwoord door Bart van KPN

Hi @CerN, welcome. 

Have you already turned your phone off and on again? And have your tried you sim in different phone? Does it work than? If so, the problem occurs in your phone, maybe settings or something. If you still have the same problems, it's probably the connection. Than I will advise you to order a new simcard. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Bart van KPN
Wijsgeer
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  • Bart van KPN
  • Oud Moderator
  • Antwoord
  • November 19, 2020

Hi @CerN, welcome. 

Have you already turned your phone off and on again? And have your tried you sim in different phone? Does it work than? If so, the problem occurs in your phone, maybe settings or something. If you still have the same problems, it's probably the connection. Than I will advise you to order a new simcard. 

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