Problem delivering phone to address, order was cancelled without anyone ringing the doorbell.

Hi, 

I recently made a contract in one of the KPN stores for purchasing the Samsung S22 with a 2-year contract. 

The delivery was scheduled for 11th July and then I received a message that it has been cancelled (no one came to my house and rung the doorbell). 

I rescheduled it for the 12th July - the same thing happened. This time, I received a message that my entire order will be cancelled. 

I went back to the store, where they told me they cannot do anything to help, unless I wait for 2-3 days and come back and make a third order (this is the second failed order I have with KPN). 

What can I do? For some reason the KPN team refuses to make the delivery of my phone even after I have provided all the details and all the necessary information.