Hi @Francesco91, welcome. 

I've taken a quick look at your phone number. You're currently transitioning from prepaid to a subscription which takes a little bit longer. For now I'd like to ask you to be patient for a little while longer. We're keeping an eye on it for you.

Hi @Francesco91, quick question. Did you try activating your newsimcard on this page yet? https://mijn-bestelling.kpn.com/activatie/

Hi Thomas, 

I tried but i didn’t recieve activation code, i requested new one but still didn’t arrive. I have also read and actually is written that i don’t actually need it because is new subscription with new sim card and should be active the moment I try to call someone.

@Francesco91  For new prepaid numbers the activation process is indeed simply making a call  but with a postpaid subscription the simcard still needs to be activated manually with an activation code. Are you receiving the mails with these codes? You can also find these on https://mijn-bestelling.kpn.com/ 

@Thomas i haven’t recieve any email not even for my new subscription i just recieved the package by currier.

I'm sending you a private message @Francesco91!

Thank you so much Thomas, I have been avaible to activated th Sim card with your help. I wish you a nice week. Thank you so much! 

Ah great! You're very welcome! Have a nice week!