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Beantwoord

SIM port did not happen

  • June 13, 2022
  • 7 reacties
  • 130 keer bekeken
R
Nieuwkomer

Hi,

 

I requested my phone number to be transfered/ported from Lebara to my new KPN contract (not pay as you go). I have lost the signal from the Lebara phone but although the KPN phone number has signal on the phone I can’t make/receive any calls and can’t use the internet. Also I don’t see the product in mijnKPN (I only see the original phone number of the SIM card I received which I was advised to add manually in my products via the Customer Service phone line). 

 

So, now I have no phone therefore I cannot call the Customer Service line. Could you please assist?

Beste antwoord door Vikash van KPN

Hi @RafaelaS. Welcome to the KPN Forum! There is currently a malfunction in our systems, which means that this is not possible at the moment. I would like to ask you to try again at a later time and reboot your device.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    7 reacties

    Vikash van KPN
    Moderator
    Forum|alt.badge.img+23

    Hi @RafaelaS. Welcome to the KPN Forum! There is currently a malfunction in our systems, which means that this is not possible at the moment. I would like to ask you to try again at a later time and reboot your device.

      R
      Nieuwkomer
      • RafaelaS
      • Auteur
      • Nieuwkomer
      • June 13, 2022

      Hi Vikash,

       

      Thank you for the message. Still nothing :( I keep rebooting the phone waiting for the port to happen. Is there any indication as to when the issue will be resolved?

       

      Thank you in advance.

       

      Vikash van KPN
      Moderator
      Forum|alt.badge.img+23

      We're working hard on a solution. Unfortunately, there is no expected end time at the moment. 😓

        R
        Nieuwkomer
        • RafaelaS
        • Auteur
        • Nieuwkomer
        • June 13, 2022

        Is it possible to activate the kpn number without the porting? I'm left without a phone and it appears that this won't be fixed today :(

        Thomas van KPN
        Moderator
        Forum|alt.badge.img+24

        Hi @RafaelaS, they have fixed the cause issue and are now repairing the affected orders. At this time I don't have an indication on how long this will take.

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          R
          Nieuwkomer
          • RafaelaS
          • Auteur
          • Nieuwkomer
          • June 13, 2022

          I just got connected. Thank you for the assistance :) 

            Vikash van KPN
            Moderator
            Forum|alt.badge.img+23

            It's great that it worked now. Welcome to KPN😊

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