Beantwoord

Spotify Premium cancelled but Spotify still sees account through KPN

Forum|Forum|4 years ago
December 8, 2021
7 reacties
41 keer bekeken

azilana
Deelnemer

Hello,

I removed spotify premium from my mobile contract last month.

I can confirm its no longer there, however, when I try and accept my partners Spotify Duo invite, Spotify tells me I can't because I have an account through KPN, see message below.

Thanks,

Analiza

Je komt momenteel niet in aanmerking om lid te worden van dit abonnement

Je hebt een abonnement op Spotify Premium via een van onze partners.

Als je lid wilt worden van dit abonnement, annuleer je je bestaande Premium-abonnement via de partner en probeer je opnieuw lid te worden van dit abonnement.

Beste antwoord door Maja van KPN

Hi @azilana, I see you've removed Spotify from your subscription on the 13th of november, it can take up to one month before your subscription is fully cancelled. This means it could take till the 13th of december. Will you let me know if you're able to accept the invite on the 14th of december?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+23

Maja van KPN
Moderator
Antwoord
Forum|Forum|4 years ago
December 9, 2021

Hi @azilana, I see you've removed Spotify from your subscription on the 13th of november, it can take up to one month before your subscription is fully cancelled. This means it could take till the 13th of december. Will you let me know if you're able to accept the invite on the 14th of december?

Like

azilana
Auteur
Deelnemer
Forum|Forum|4 years ago
December 14, 2021

Hi @Maja_

Thanks for the response! I waited until today, 14 December to try but I still see the same message.

I tried via my mobile phone, where I originally tried to accept the invite, but still the same message.

I have logged into my Spotify account via my computer and accepted the link, just in case there was a problem with cache, but still the same message.

How do I proceed?

Thanks!

Like

+23

Maja van KPN
Moderator
Forum|Forum|4 years ago
December 16, 2021

That's a bummer @azilana :frowning2:

If you leave your Spotify account name (or mail address) in the opmerkingen field at the bottom of your profiel, I can investigate this!

Like

azilana
Auteur
Deelnemer
Forum|Forum|4 years ago
December 19, 2021

Thank you @Maja_ - I have just added the information as requested :thumbsup_tone1:

Like

+23

Maja van KPN
Moderator
Forum|Forum|4 years ago
December 19, 2021

Thanks @azilana, I've sent an email to our Spotify team regarding your subscription, since I can't fix this myself. I'll let you know when I receive a response!