I had a subscription for a sim card with telfort, this was moved over to KPN. My phone has now been stolen and I need to block my sim and order a new one, however the only way to do this with KPN is to 'link my product' which required me to receive a verification code sent to my telfort phone number, obviously this will not work as I do not have my phone. I also cannot call the helpline and the online chat is closed.
Hello
I'm sorry to read that your phone is stolen. Can you please fill in your profile (private) with the following information: postal code, house number, 06-number, simcard number, the name + date of birth of the contract holder and the last 3 digits of your IBAN? If you let me know here when you filled in your profile, I will take a look for you!
Hi Jose, thank you for your reply. I have filled in the profile however there was no space to fill in my sim card number or IBAN.
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Thanks,
GeorgiaÂ
No problem,Â
I haven't sent a new sim card, because I see you have a new address and unfortunately I can't change your address. That's only possible via phone (0800 0402), chat or in one of our stores.
You can start a chat via our service page. If you click on ‘Mobiel’ and scroll down a little bit after that you can click on ‘Ik heb een andere vraag of wil graag contact’. If your scroll down on this page you can start a chat.
Hi Jose, great thank you for your help. I will try the online chat. ThanksÂ
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