Vraag

Stolen phone, tefort customer so phone is not linked in KPN app. How do I order a new sim?

Forum|Forum|5 years ago
January 4, 2021
4 reacties
55 keer bekeken

Georgia17
Nieuwkomer

I had a subscription for a sim card with telfort, this was moved over to KPN. My phone has now been stolen and I need to block my sim and order a new one, however the only way to do this with KPN is to 'link my product' which required me to receive a verification code sent to my telfort phone number, obviously this will not work as I do not have my phone. I also cannot call the helpline and the online chat is closed.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+11

Jose_
Oud Moderator
Forum|Forum|5 years ago
January 4, 2021

Hello @Georgia17,

I'm sorry to read that your phone is stolen. Can you please fill in your profile (private) with the following information: postal code, house number, 06-number, simcard number, the name + date of birth of the contract holder and the last 3 digits of your IBAN? If you let me know here when you filled in your profile, I will take a look for you!

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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G

Georgia17
Auteur
Nieuwkomer
Forum|Forum|5 years ago
January 4, 2021

Hi Jose, thank you for your reply. I have filled in the profile however there was no space to fill in my sim card number or IBAN.

Thanks,

Georgia

Georgia Frankish-Chessman

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+11

Jose_
Oud Moderator
Forum|Forum|5 years ago
January 4, 2021

No problem, @Georgia17! I blocked your sim card, so nobody can use your subscription anymore. :relaxed:

I haven't sent a new sim card, because I see you have a new address and unfortunately I can't change your address. That's only possible via phone (0800 0402), chat or in one of our stores.

You can start a chat via our service page. If you click on ‘Mobiel’ and scroll down a little bit after that you can click on ‘Ik heb een andere vraag of wil graag contact’. If your scroll down on this page you can start a chat.