Skip to main content
Antwoord

This device does not support e-sim on iPhone 13 Pro

  • January 19, 2024
  • 1 reactie
  • 54 keer bekeken
U
Nieuwkomer

I have an Iphone 13Pro and recently I changed my subscription to KPN. I had followed the steps to install the e-Sim by MijnKPN app but I receive a message “This device does not support e-Sim”. I am sure the phone can support multiple e-sims.

I also had tried to add it manually, but it asks me a SM-DP+ that I cannot find. 

 

Can somebody has an idea how to solve it? Thank you in advance.

Beste antwoord door UserY

The problem was resolved. The problem was related to the App version. After updating the App the issue was solved.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

U
Nieuwkomer
  • UserY
  • Auteur
  • Nieuwkomer
  • Antwoord
  • January 19, 2024

The problem was resolved. The problem was related to the App version. After updating the App the issue was solved.

Sanne van KPN

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaardenAccessibility statement