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Unable to call, listen to voicemail or see calls when abroad Non-EU

  • July 26, 2022
  • 1 reactie
  • 233 keer bekeken

I am currently visiting the United States of America and have activated the voordeel 2000 aan, but i cannot place any call from my mobile phone as it is immediately disconnected. I am receiving messages that i have new voicemails but the phone immediately disconnected when i dial either 1233 or +31612001233. I have tried to download the voice mail app but it has declined saying the service is only available to people inside the Netherlands. I have even tried to forward my dutch line to my US one but i get an error message. I am stuck as i was expecting a call from a prospective employer. Kindly help

Beste antwoord door Bart van KPN

Hi @Eunice, welcome. 

You can't use your phone, that's too bad. :(

What have you tried yet? 

Different providers?

And how are the mobile settings? Automatic / 4G / 5G or even maybe 3G.

Have you tried different settings with different providers?

Will you also fill in your profile so I can check number settings at our side?

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1 reactie

Bart van KPN
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  • Oud Moderator
  • Antwoord
  • July 31, 2022

Hi @Eunice, welcome. 

You can't use your phone, that's too bad. :(

What have you tried yet? 

Different providers?

And how are the mobile settings? Automatic / 4G / 5G or even maybe 3G.

Have you tried different settings with different providers?

Will you also fill in your profile so I can check number settings at our side?