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Unlock phone?

  • April 17, 2023
  • 6 reacties
  • 360 keer bekeken
S
Nieuwkomer

Hi, I moved abroad and am trying to get a new USA sim card for my phone purchased from KPN. However, the US providers say my phone does not work with their networks (based on my IMEI numbers). They told me to check with KPN to ensure the phone is unlocked or if anything else needs to be done. Thanks.

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    6 reacties

    A
    • Anonymous
    • April 17, 2023

    Hello @SarahJ 

     

    All the mobile phones KPN sell are unlocked and should work fine in de USA.
    There are a lot of Dutch people who go there and have no problems.

    K
    Wijsgeer
    Forum|alt.badge.img+8
    • kevster
    • Wijsgeer
    • April 17, 2023

    I was informed by KPN that not every phone will work.  If not a solution could be a certain software developed especially for these kind of issues. Look on the internet, there should be information about this subject.

    S
    XS4-Arjan
    Wijsgeer
    Forum|alt.badge.img+10
    • XS4-Arjan
    • Wijsgeer
    • April 17, 2023

    Hi @SarahJ , have you checked if your phone’s specific model actually works on de US frequencies?

    https://www.kimovil.com/en/frequency-checker

    Fritz!Box Fan
    S
    Nieuwkomer
    • SarahJ
    • Auteur
    • Nieuwkomer
    • April 17, 2023

    Hi @SarahJ , have you checked if your phone’s specific model actually works on de US frequencies?

    https://www.kimovil.com/en/frequency-checker

    Thanks, I checked that. It was also working previously on a US network using a UK sim with roaming on. I think the issue is a region lock so I have contacted Samsung about that. 

    A
    • Anonymous
    • April 17, 2023

    If you used it with a European sim card and made a call for at least 5 minutes the region lock should be already removed.

    What's Samsung region lock and how do you turn it off?

    With Samsung Region Lock, Samsung ensures that their devices are only used on the market they're intended for. For example, smartphones that you buy in Asia can't be used in Europe and vice versa. You can cancel Samsung Region Lock making a 5-minute phone call with a SIM card from the market the phone is intended for.
    After that you can place a simcard from any region.
    Frenk van KPN
    S
    Nieuwkomer
    • SarahJ
    • Auteur
    • Nieuwkomer
    • April 17, 2023

    thank you, I don’t have the UK number any more to try this, but I am checking with Samsung and waiting for their response. 

    Frenk van KPN

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