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Viber app not working on mobile data

  • August 8, 2020
  • 4 reacties
  • 427 keer bekeken
A
Nieuwkomer

Dear friends,

 

Over the last couple of months my Viber app is not working when I am using mobile data. I cannot send or receive messages and I cannot make or receive calls. On the contrary when I'm on WiFi everything works perfectly. Since 2018 when I subscribed to KPN, I have been using Viber without any problems.

I have already checked the internet settings of my device on a KPN store and even received a new SIM card, but with no luck.

After several back and forth messages with Viber support I finally received this as a reply: "It seems that the features of the Viber application have been blocked by your service provider or by your country.".

 

Any thoughts??

Thank you

Beste antwoord door Thomas van KPN

Good morning @Alejandro, it's been afew days since you started this topic. Have you managed to get it working in the meantime?
We're not blocking Viber. Are you using a mobile subscription or prepaid internet? 

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4 reacties

Thomas van KPN
Moderator
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  • Thomas van KPN
  • Moderator
  • Antwoord
  • August 19, 2020

Good morning @Alejandro, it's been afew days since you started this topic. Have you managed to get it working in the meantime?
We're not blocking Viber. Are you using a mobile subscription or prepaid internet? 

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A
Nieuwkomer
  • Alejandro
  • Auteur
  • Nieuwkomer
  • September 19, 2020

Dear Thomas,

Apologies for the late reply. To answer your question, I am using mobile subscription. Unfortunately, the issue remains... The weird thing is I am getting a notification to check my messages on Viber but when I open the app there is nothing new there.. However, as soon as I connect to a wifi spot or change the mobile data to my 2nd SIM card (which is a Greek provider that automatically connects to T-Mobile network), I immediately see the new messages I received on Viber…

So to me, it is weird that I get the notification to check my messages but I can't see the actual messages…

Best regards

 

Thomas van KPN
Moderator
Forum|alt.badge.img+24

that's very peculiar indeed!  I don't really have an explanation for this. Are you maybe using an unlimited bundle on a prepaid subscription? These are capped at 128kb/s and is the only reason I can think of that this might not work. 
Could you also try switching the sim cards with eachother?

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N
Nieuwkomer
  • Nick887
  • Nieuwkomer
  • October 18, 2020

Hello! I'm having exactly the same problem since a week or so, and can't seem to get it fixed at all. Would be very interested if in the mean time either of you have found a solution!

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