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A power adapter is missing in the installation package

  • July 7, 2026
  • 4 reacties
  • 39 keer bekeken
B
Nieuwkomer

I have received my installation package today but I only received 1 power adapter , so Ieither plug it in to the modem or to the little black box on the wall but either way internet will not work. 

How can I get the missing one? 

I am afraid that they switch off my internet from my current provider tomorrow and since I am working from home I will not be able to continue my job. 

Possible maybe to pickup one in person in one of the KPN Stores? 

Beste antwoord door bnh

You can call customer support and they’ll send you a replacement straight away.

The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

Opening hours:

  • Monday to Friday from 08:00 to 18:00
  • Saturday from 08:00 to 17:00
  • Sunday closed
  • For outages, KPN is available 24/7.

You can also easily schedule a call appointment online, and they will call you back at a time that suits you!

    4 reacties

    bnh
    Superuser
    Forum|alt.badge.img+12
    • bnh
    • Superuser
    • Antwoord
    • July 7, 2026

    You can call customer support and they’ll send you a replacement straight away.

    The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

    Opening hours:

    • Monday to Friday from 08:00 to 18:00
    • Saturday from 08:00 to 17:00
    • Sunday closed
    • For outages, KPN is available 24/7.

    You can also easily schedule a call appointment online, and they will call you back at a time that suits you!

    Nokia XGS-PON ONT - UCG Fiber, U7 Pro XGS, U6 Pro - SuperFiber 4 Gbit/s - NLZIET AppleTV App
      B
      Nieuwkomer
      • BLD
      • Auteur
      • Nieuwkomer
      • July 7, 2026

      You can call customer support and they’ll send you a replacement straight away.

      The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

      Opening hours:

      • Monday to Friday from 08:00 to 18:00
      • Saturday from 08:00 to 17:00
      • Sunday closed
      • For outages, KPN is available 24/7.

      You can also easily schedule a call appointment online, and they will call you back at a time that suits you!

      thank you for your quick advice here! will give it a try tomorrow! 

       

        Jan van KPN
        Moderator
        Forum|alt.badge.img+14
        • Jan van KPN
        • Moderator
        • July 9, 2026

        Hello ​@BLD ,thanks for your message and welcome to our Community :)

        Good question, and a very valid one! In this case, all I can really advise is to follow the advice above. Hopefully you've already done that! Could you also let us know whether that resolved the issue?

        Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
        B
        Nieuwkomer
        • BLD
        • Auteur
        • Nieuwkomer
        • July 9, 2026

        Hello ​@BLD ,thanks for your message and welcome to our Community :)

        Good question, and a very valid one! In this case, all I can really advise is to follow the advice above. Hopefully you've already done that! Could you also let us know whether that resolved the issue?

        Hello ​@Jan van KPN , yes, thank you! Yesterday I called Customer Service and the gentleman advised to go to the store, I did, and they immediately gave me another charger. All went well, everything works and I do have internet at home now :) 

        Thank you for all your comments!

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