Hi! I wanted to know how I can report a broken modem. I called the customer service, but according to their system, the address I gave them is not registered. I'm attaching pictures for reference.
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There must be an adress with your subscription.
What's the problem with the v10? And do you have copper or fiber?
I don't know what kind of modem is that. The issue is that there is a red light on the modem and no internet even after resetting it.
V10, left upper side 
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It seems like there is no internet.
Do you have copper (DSL) of fiber (FttH) ?
I think it's copper (DSL).
This can not be resolved via the forum (kpn moderator). For an interruption of service you can only call the customer service. Via 0800-0402 .
Check for interruption of services in your area. If it's a bigger malfunction you can find it there on postcode. http://kpn.com/storing .
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.