Green internet keeps flashing, can't reach support

Hi ​@paola_khan and welcome to our KPN Community! 

I'm sorry to read that you’re experiencing trouble with your connection. If it's a new connection, have you received a text message and e-mail yet that states that your connection is ready? Once that's the case it should work if you connect your router. 
If that's the case and it still isn't working, try restarting your fiber connection point by unplugging it from the outlet, waiting for 2 minutes, and plugging it in again. 

If it hasn't been resolved yet, please do try calling again. It might take some time to get through, but if you keep saying that you have no connection or say you have an error (storing, if you’d like to give it a go in Dutch), then it should forward you to a colleague of mine. We’re available 24/7 for service malfunctions, so you should be able to get in touch that way. 

You could also send us a message on Facebook or X, my colleagues there will be able to help you with this as well! If you choose to contact us through X or Facebook, send your address (zip code and house number) and the name of the subscriber in your first message as well. Then my colleague can find the information necessary more quickly!