Greetings. I hope you are all well.
I had to replace and modem and now need to add a 2.4 network for basic needs such as the doorbell, etc. Unfortunately, the admin portal seems to be down for an extended period of time (http://mijnmodem.kpn/2.0/gui/#/login/). I called yesterday and was told that there is a known issue. It was suggested that it may take a day . . . or two . . . or three, and that I should check back. It’s still down and vulnerable of missing package deliveries.
If this is the platform that we use to add basic functions like a 2.4 network, can this outage be escalated for accelerated resolution? We shouldn’t have to be inconvenienced for a few day to restore an important basic service. Is there another way to add the 2.4 network?
Thanks for your consideration and support.
