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I did not receive my modem and my subscription started

  • January 2, 2025
  • 1 reactie
  • 31 keer bekeken
R
Nieuwkomer

I subscribed for home internet in December, and I should’ve receive the modem kit by at last 31 of December. But I didn’t receive the kit and neither the track and trace.
My subscription already started, but I can’t use the internet because I don’t have the modem.
I NEED internet to perform my work at home, and I didn’t expect that would happen.
I need to know when my modem will arrive, at least know the track and trace for it.
I’m considering giving up and come back to my previous provider.

Beste antwoord door Erik van KPN

Hi ​@Raduan, welcome to the KPN Community. I understand you want your installation package asap. Normally, you would have received this at most a few days before the start date of your subscription. If this did not happen, and you also did not receive a track and trace code, then it seems there has been a mishap. The quickest way to get this sorted is to contact our customer service, then we can check on the status and send out a replacement package. Have you contacted us? You can reach us through our Call me Now/Later feature or reach out via one of our socials (Facebook / X).

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1 reactie

Erik van KPN
Moderator
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  • Erik van KPN
  • Moderator
  • Antwoord
  • January 5, 2025

Hi ​@Raduan, welcome to the KPN Community. I understand you want your installation package asap. Normally, you would have received this at most a few days before the start date of your subscription. If this did not happen, and you also did not receive a track and trace code, then it seems there has been a mishap. The quickest way to get this sorted is to contact our customer service, then we can check on the status and send out a replacement package. Have you contacted us? You can reach us through our Call me Now/Later feature or reach out via one of our socials (Facebook / X).

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