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Problem with reseting modem to factory setings

  • 20 december 2022
  • 2 reacties
  • 55 keer bekeken

hi, sorry for writing in english, last week i reset the modem to factory settings by presing the buton behind the modem and it worked fine, but for some reason i forgot the pasword so i wanted to reset it again to factory settings and now it doesnt work anymore, i have tryed with the small buton and with the app and both dont work. 

Beste antwoord door Anonymous

Hello @benjib ,

Wich modem type have you?

Can you try the reset with this link: kpn.com/reset

How mani seconds have you putt on the reset button?Can you, if the link not works, try to putt on the reset button for 15 seconds?

I hope that it works!

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2 reacties

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  • Antwoord
  • 20 december 2022

Hello @benjib ,

Wich modem type have you?

Can you try the reset with this link: kpn.com/reset

How mani seconds have you putt on the reset button?Can you, if the link not works, try to putt on the reset button for 15 seconds?

I hope that it works!


  • Auteur
  • Nieuwkomer
  • 1 reactie
  • 24 december 2022

Hi Martijn,

I figured out that the modem was not the issue, i could eventually log in by using edge browser instead of google chrome... that was the fix. For some reason with google chrome it didnt work anymore.