Returning the modem from KPN

I still have a Dutch number from KPN however I am not in the Netherlands so its not possible to use it. (Also outside Europe right now). I also still have the router, it is safely in a storage in the Netherlands.

I will be im Asia until January 2026 and I will not be in the Netherlands before that that’s why I cannot return it right now.

Not a problem, please give us a shout on X or Facebook with a short private message including your name, address and if possible your customer number. That should be enough to settle this. 

I don’t use neither X nor Facebook. Is there another way possible? Perhaps through email or Instagram?

Dear ​@Yaren 
Please fill in the requested information in your profile under the rules where it says "private." This way, only the moderator can see it.
And please let ​@Alex van KPN  know ​ when you've done so.

​@Yaren, let me fix this. Please fill your profile in and let me know when it's done. Only moderators can see this information by the way. 

Hi, I have filled it in. Unfortunately I don’t remember the details about the modem and as I stated it is in the Netherlands so I cannot check it, but my subscription for home internet had started end of last summer so maybe that can give you an idea.

I put in everything else

Thank you and no problem I know enough. I’ve processed this. You might receive one more reminder as this happens automatically. But don’t worry, it’s all sorted now. 

By the way, I marked my first reply as the best answer since it's the first step for others who are reading along. 

Thank you so much. I plan to use KPN home internet again once I get back to the Netherlands, so it shouldn’t be a problem right? Or will I be sent a new modem again? It’d be nice if there is an option to say I already have one. Then at some point if I have to cancel again, I know I have to return the modem, and would do that on time while I’m still in NL. 

I understand that. The issue is that our modems also receive updates in the meantime, so a modem that hasn’t been used for a few months misses those updates, and sometimes it’s not possible to upgrade directly from an old version to the latest one. It’s also a matter of security.
When you become a customer again, you’ll receive a new one, that way we can be sure everything is in order.