Data connection not working on my Prepaid

Question

Hi I have a problem with my kpn prepaid sim, I have no internet as my 100gb data prepaid bundle isn't working but the 500 minute/SMS is working, I also can't find the internet bundle balance on the prepaid app.

Admin: afgesplitst van originele topic

Jasper van KPN · Accepted Answer

Hi @Adeola, welcome to our forum. A Direct Online Bundel and a Prepaid sim are different things, based on the screenshot it seems to be the first option. When did you get this simcard and when did you get that text message? The text suggests data has been used, but that might have been from earlier. I can't tell from the screenshot.

Have you tried calling us about this yet (0800-0402)? That is the quickest way to take a deeper look into it.

Adeola · Answer

Hi, my kpn prepaid bundle isn't working, it was activated but since march it stopped working whereas I get messages that I do have a 100gb internet bundle but I can't seem to use it.

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