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Data connection not working on my Prepaid

  • May 4, 2023
  • 2 reacties
  • 63 keer bekeken
A
Nieuwkomer

Hi I have a problem with my kpn prepaid sim, I have no internet as my 100gb data prepaid bundle isn't working but the 500 minute/SMS is working, I also can't find the internet bundle balance on the prepaid app. 

Admin: afgesplitst van originele topic

Beste antwoord door Jasper van KPN

Hi @Adeola, welcome to our forum. A Direct Online Bundel and a Prepaid sim are different things, based on the screenshot it seems to be the first option. When did you get this simcard and when did you get that text message? The text suggests data has been used, but that might have been from earlier. I can't tell from the screenshot.

Have you tried calling us about this yet (0800-0402)? That is the quickest way to take a deeper look into it.

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    2 reacties

    A
    Nieuwkomer
    • Adeola
    • Auteur
    • Nieuwkomer
    • May 4, 2023

    Hi, my kpn prepaid bundle isn't working, it was activated but since march it stopped working whereas I get messages that I do have a 100gb internet bundle but I can't seem to use it.

    Admin: moved to own topic

    Jasper van KPN
    Moderator

    Hi @Adeola, welcome to our forum. A Direct Online Bundel and a Prepaid sim are different things, based on the screenshot it seems to be the first option. When did you get this simcard and when did you get that text message? The text suggests data has been used, but that might have been from earlier. I can't tell from the screenshot.

    Have you tried calling us about this yet (0800-0402)? That is the quickest way to take a deeper look into it.

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