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How can I cancel my unlimited data subscription?

  • December 5, 2023
  • 1 reactie
  • 114 keer bekeken
E
Nieuwkomer

I have signed up for the unlimited data but it’s too slow for me. I signed up for another bundle which is 200mb (25mbps) instead but I still can’t use it. Please refund the bundle that I recently purchased. Thanks!

Beste antwoord door RBxx

Unfortunately, a KPN employee here on the forum cannot help you (directly).

A bundle that has been activated cannot be removed, not even by KPN. You will have to wait until that bundle expires automatically after 31 days. Only one bundle can be active, so the 2nd bundle is on hold. What is possible is the following: the 2nd bundle can be reimbursed by a KPN moderator if that bundle expires unused. You will then receive those costs back as calling credit.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

RBxx
Superuser
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  • RBxx
  • Superuser
  • Antwoord
  • December 5, 2023

Unfortunately, a KPN employee here on the forum cannot help you (directly).

A bundle that has been activated cannot be removed, not even by KPN. You will have to wait until that bundle expires automatically after 31 days. Only one bundle can be active, so the 2nd bundle is on hold. What is possible is the following: the 2nd bundle can be reimbursed by a KPN moderator if that bundle expires unused. You will then receive those costs back as calling credit.

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
Jasper van KPN

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