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How does bundel priority work?

  • November 20, 2024
  • 1 reactie
  • 19 keer bekeken
T
Nieuwkomer

Hello

Currently, I had two prepaid bundles: 3GB month bundle and 1GB day bundle. Why does it drain data credits from my month bundle first??? I would want it to use data from my dagbundel instead because I buy the daily collection knowing I have a massive file to upload today and I don't want to use the more expensive month bundle.

 

Beste antwoord door Denise van KPN

Hello ​@thichphuminh.

I understand why you'd want that, yes. Unfortunately, the bundle that you bought first has priority in our systems. So, it will use your 3 GB bundle first, before using the 1 GB bundle.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Denise van KPN
    Moderator
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    • Denise van KPN
    • Moderator
    • Antwoord
    • November 22, 2024

    Hello ​@thichphuminh.

    I understand why you'd want that, yes. Unfortunately, the bundle that you bought first has priority in our systems. So, it will use your 3 GB bundle first, before using the 1 GB bundle.

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