Sim card activation not working

Hello there, I bought I sim card yesterday and it got delivered very fast. I received it today. I am in the Netherlands.

No matter what I do I am not able to use the phone. I received a code to activate via App but I still am not able to make a call. Also it says I have 2,50 Euro on it. What am I missing?

*Admin: merged with existing topic

ah, and also I restarted my phone

Hi @Tabea S. That's weird. You followed the correct steps, as it seems to me.

Just a guess: you come from abroad, as does your phone? It could be that your phone is not able to connect to our bandwith / network. Could you try using another phone, just to test this? 

If that doens't help, let us know: we'll have a closer look then. In that case, could you filll in your mobile number and the number of the kpn sim card in your forum profiel? 

I uses this phone before with Lebara. Also I used the App and it says everthing is fine, I have 2,50 Euro which is coming with the purchase. Then I make a call and I get the message I cannot make a call and this costs me mone. Now my balance is around 2,30 Euro. I hate this

Strange, I don't see any reason why it shouldn't work. What kind of phone do you currently use?