Beantwoord

Internet isn't working, today is the activation date

Forum|Forum|3 years ago
December 5, 2022
1 reactie
82 keer bekeken

Borto_
Nieuwkomer

Hello! My contract for internet 50Mb/s is supposed to start today 05/12/22. I attached the router directly to the socket in the meters box but I am still getting the Internet green light blinking. On the app it says that my Internet should he activated. I really need Internet for work and this delay is causing me issues. How can I see if from KPN side it is all ok?

Thank you

Beste antwoord door Jasper van KPN

Hi @Borto_, welcome to our forum. As soon as the connection is ready to be installed, you'll receive a text message. Did you get that text? If the activation date is today, it can happen anytime today, it doesn't have to happen early morning.

If you did get said text, have you tried the other port on the IS/RA-point? If you still don't have a signal after that, it's best to call us at 0800-0402, so a colleague will be able to check the situation with you.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

Jasper van KPN
Moderator
Antwoord
Forum|Forum|3 years ago
December 5, 2022

Hi @Borto_, welcome to our forum. As soon as the connection is ready to be installed, you'll receive a text message. Did you get that text? If the activation date is today, it can happen anytime today, it doesn't have to happen early morning.

If you did get said text, have you tried the other port on the IS/RA-point? If you still don't have a signal after that, it's best to call us at 0800-0402, so a colleague will be able to check the situation with you.

"Life is measured in achievement, not in years alone" - Bruce McLaren

Like

De Kennisbank

Meld je aan

Welkom

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload