I am struggling to find the right help to get a KPN Business Number Transferred to personal ownership.
I have been given this form but in the section where it asks for our existing customer number, I complete the field and it tells me the customer number is incorrect. However, it is written exactly like is on the invoice. It seems like this filed is requiring an 11-digit number but our customer number is 10-digits.
Can someone please help?
Beste antwoord door Maja van KPN
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+20I'm sorry to hear this is causing you so much trouble
When you used the ‘contractovername’ form, did you select ‘zakelijk’(business) for the current subscriber, and ‘privé’(personal) for the new subscriber? Like this?
+10The customer number of MKB EEN is 6-digits, the customer number of small business is 10-digits and the customer number of small business mobile is 11-digits.
Thank you for your response. Clearly we are a small business account as we have a 10-digit number. DO you know if I am following the correct process for by attempting to fill out this form? As i mentioned previously, when I enter our customer number exactly as per our invoice, it tells me the number is incorrect.
+10
In my invoice I have the following items in the header. I am trying to use Klantnummer during this process.
Contractant
Klantnummer
Debiteurnummer
E-mailadres
Factuurdatum
Factuurnummer
KPN rekeningnummer
Uw rekeningnummer
Vragen over uw factuur
+20If it's really not working online, it's also possible to visit a KPN store
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