Hi,
For me the shine lanbox is new and thus I dont know if firmware should be updated there? They never pushed any update anyway and this problem is since Jan when KPN firmware update to my v10 box pushed. I wish you can revert the last update so I am sure it is not KPN problem.
I was told v10 should go back to one of the 2 firmware
v1.01.01.T01.9
v1.01.01.T03.8v4