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WiFi from Box 12 suddenly not appearing on all devices

  • mei 31, 2023 10:36 a.m. UTC
  • 3 reacties
  • 88 keer bekeken
Deelnemer

Hello there, I am asking this because a two days ago, the WiFi  was working fine. However, yesterday out of nowhere my phone and computer could not connect to the WiFi as it did not appear. This was strange, as the router had all flashing green lights, even as I reset it several times along with my appliances, however nothing works. What can be done to fix this?

Beste antwoord door MMorales

Hi Rutger, I ended up fixing the solution. It turns out I used the ethernet cable (yellow) to plug my router with the computer in order to access the mijnmodem page, where I could easily find the details of my router. It turns out that my name and password had been changed a while ago by myself, I just forgot about it, and I connected under the new details just fine and it works just as well as before. Thanks anyways for your help and I hope this answer helps people who are going through the same situation!

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3 reacties

Deelnemer
  • MMorales
  • Auteur
  • Deelnemer
  • mei 31, 2023 10:38 a.m. UTC

To specify, my router is a Box 12.

Rutger van KPN
Slimmerik
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  • Rutger van KPN
  • Oud Moderator
  • jun. 4, 2023 12:22 p.m. UTC

@MMorales Welcome to our forum. 

Sorry to read that your services aren't working. 

How is the situation at this point? 

Maybe our website can already help you with your problem? 

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Deelnemer
  • MMorales
  • Auteur
  • Deelnemer
  • Antwoord
  • jun. 7, 2023 4:33 p.m. UTC

Hi Rutger, I ended up fixing the solution. It turns out I used the ethernet cable (yellow) to plug my router with the computer in order to access the mijnmodem page, where I could easily find the details of my router. It turns out that my name and password had been changed a while ago by myself, I just forgot about it, and I connected under the new details just fine and it works just as well as before. Thanks anyways for your help and I hope this answer helps people who are going through the same situation!

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