Beantwoord

Identity theft

Forum|Forum|4 years ago
March 11, 2021
3 reacties
57 keer bekeken

Affe050608
Nieuwkomer

Hello, I’m from Sweden and doesnt speak a word dutch.

Does KPN have any type of customer service? I cant find any number or email. Just a FAQ and this forum.

I need to get in contact with KPN regarding identity theft. Someone is trying to set up an KPN account, using my email, without my permission.

Beste antwoord door Raymondt

Hi @Affe050608 ,

Welcome to the forums! Whenever someone is creating a new account at KPN, we always ask for an e-mailaddress, so we can send information regarding the account. The validity of this e-mailaddress is not being checked at this point, so someone could be able to (accidentally) give out a wrong e-mailaddress. Should you use an e-mailservice that operates worldwide (fi. Gmail, Hotmail, etc), chances are that that is what happened. I wouldn't necessarily call that identity theft, because all your other information should be unknown (or at least, there are no reasons to believe at this point they are known). I hope my colleagues of Customer Service are able to find out if it's just a misspelled e-mailaddress, or that there is more going on, but i think there is not much to worry about at this point.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+23

huistijger
Superuser
Forum|Forum|4 years ago
March 11, 2021

Hello @Affe050608
The phonenumber of KPN is 0800-0402

"Als een mens een deugdzaam leven nastreeft, zal zijn eerste daad zijn zich te onthouden van het kwetsen van dieren". Albert Einstein.-- iMac 24 M1  macOS Tahoe 26.1 100/100 Box12b TV+

Like

+10

Raymondt
KPN Abuse
Antwoord
Forum|Forum|4 years ago
March 11, 2021

Hi @Affe050608 ,

Welcome to the forums! Whenever someone is creating a new account at KPN, we always ask for an e-mailaddress, so we can send information regarding the account. The validity of this e-mailaddress is not being checked at this point, so someone could be able to (accidentally) give out a wrong e-mailaddress. Should you use an e-mailservice that operates worldwide (fi. Gmail, Hotmail, etc), chances are that that is what happened. I wouldn't necessarily call that identity theft, because all your other information should be unknown (or at least, there are no reasons to believe at this point they are known). I hope my colleagues of Customer Service are able to find out if it's just a misspelled e-mailaddress, or that there is more going on, but i think there is not much to worry about at this point.

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