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Internet stopped working after power outage

  • September 27, 2022
  • 2 reacties
  • 163 keer bekeken
I
Nieuwkomer

Good morning,

We had a power outage yesterday and  since then I cannot restart my router. The internet light is green and blinking.

What I have tried (all several times, and without any success)

  • Restarting
  • Resetting
  • Disconnecting cables
  • Disconnecting wifi
  • Calling service numbers - no answer 

can you help troubleshooting?

Beste antwoord door Jasper van KPN

Hi @Inga75, welcome to our forum. You've tried a few things, but it hasn't helped yet. Do you have a DSL connection or fiber? It it's fiber, what do the indicator lights on the fiber box do?

It could be something didn't come back online after the power outage. But with the current info it is hard to say what, since you don't have your details on your forumprofile.

The quickest way to proceed is what huistijger already mentioned, by calling us you'll speak with a colleague who will be able to check the connection with you and determine the next step.

Hello @Inga75 

Call the free number 0800 0402
Available on:  Mon-Fri between 08:00 - 18:00, Sat. 08:00 - 17:00.
Closed on Sundays and public holidays

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

huistijger
Superuser
Forum|alt.badge.img+23
  • huistijger
  • Superuser
  • September 27, 2022

Hello @Inga75 

Call the free number 0800 0402
Available on:  Mon-Fri between 08:00 - 18:00, Sat. 08:00 - 17:00.
Closed on Sundays and public holidays

"Als een mens een deugdzaam leven nastreeft, zal zijn eerste daad zijn zich te onthouden van het kwetsen van dieren". Albert Einstein.-- iMac 24 M1  macOS Tahoe 26.1 100/100 Box12b TV+
Jasper van KPN
Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • September 27, 2022

Hi @Inga75, welcome to our forum. You've tried a few things, but it hasn't helped yet. Do you have a DSL connection or fiber? It it's fiber, what do the indicator lights on the fiber box do?

It could be something didn't come back online after the power outage. But with the current info it is hard to say what, since you don't have your details on your forumprofile.

The quickest way to proceed is what huistijger already mentioned, by calling us you'll speak with a colleague who will be able to check the connection with you and determine the next step.

Hello @Inga75 

Call the free number 0800 0402
Available on:  Mon-Fri between 08:00 - 18:00, Sat. 08:00 - 17:00.
Closed on Sundays and public holidays

 

"Life is measured in achievement, not in years alone" - Bruce McLaren
huistijger

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