Skip to main content
Beantwoord

After latest modem update devices don't connect automaticly to the single wifi extender

  • October 16, 2023
  • 5 reacties
  • 70 keer bekeken

Hello,

In my apartment I have a modem (obviously!) and a single wifi extender. Since the most recent modem software update, when I walk from one end of our apartment to the other end I need to toggle the wifi off and then back on for my phone and ipad to connect to the internet. The same then happens if I walk back to the end of the apartment where the modem is located. Very frustrating and I am guessing there is probably an easy solution, but I can’t find it. 

Please help!

Beste antwoord door Grdn

Factory resetting the modem. 
Oldest trick in the book!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

Jasper van KPN
Moderator

Hi @Grdn, welcome to our forum. Which modem and Wifi extender do you have exactly? It might be an easy solution, but without knowing which hardware you have it's hard to say. Can you tell us more about it?

Keep in mind I can't see what you see, I only know what you tell me.


  • Auteur
  • Nieuwkomer
  • October 19, 2023

Hi @Jasper ,

Spoke with customer support. It has been resolved. 

Thanks


Jasper van KPN
Moderator

I'm glad it has been resolved @Grdn! How was it resolved? Your solution can possibbly help others who are experiencing the same thing.


  • Auteur
  • Nieuwkomer
  • Antwoord
  • October 19, 2023

Factory resetting the modem. 
Oldest trick in the book!


Jasper van KPN
Moderator

It is an old trick, in some cases it's not the solution but in yours it was apparantly. Enjoy the restored connection!