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WiFi Internet not working for over a day and modem gives red light

  • October 22, 2023
  • 6 reacties
  • 93 keer bekeken
N
Nieuwkomer

Having problems since yesterday with my internet. Yesterday started to be very slow and now no internet. Tried to follow all instructions (resetting, powering off) but nothing works.

what else can I do, since all instructions after a point are in Dutch?

 

Nuno

Beste antwoord door Jeroen van KPN

Hello @Nuno Ferreira, the fastest way to get this fixed is to call 0800-0402. An agent can direct support you in finding a solution. If needed an technician can be send to fix the connection. 
Did you already contact the customer service to fix your problems?

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

6 reacties

K
Wijsgeer
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  • kevster
  • Wijsgeer
  • October 22, 2023

Call the customer service 08000402

N
Nieuwkomer
  • Nuno Ferreira
  • Auteur
  • Nieuwkomer
  • October 22, 2023

Same. In Dutch and nobody can help

K
Wijsgeer
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  • kevster
  • Wijsgeer
  • October 22, 2023

Red light means no signal, most of the time you need a technician. Call them again as long as you get a solution. On Sunday the customer service is bad. Most of the time young people are working on Sundays and they don't give a rats ass.

S
KPN medewerker
Forum|alt.badge.img+6
  • Steve Mnt
  • October 22, 2023

Red light means no signal, most of the time you need a technician. Call them again as long as you get a solution. On Sunday the customer service is bad. Most of the time young people are working on Sundays and they don't give a rats ass.

@kevster this is a real strange statement you have. I do not agree with this argument about the customer service! 

Je Weet Zelleff
K
Wijsgeer
Forum|alt.badge.img+8
  • kevster
  • Wijsgeer
  • October 22, 2023

Dat is wel mijn ervaring.

Jeroen van KPN
Moderator
Forum|alt.badge.img+22
  • Jeroen van KPN
  • Moderator
  • Antwoord
  • October 26, 2023

Hello @Nuno Ferreira, the fastest way to get this fixed is to call 0800-0402. An agent can direct support you in finding a solution. If needed an technician can be send to fix the connection. 
Did you already contact the customer service to fix your problems?

 

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