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My wifi is not working, and the Box 12 reboots

  • June 12, 2025
  • 5 reacties
  • 66 keer bekeken
H
Nieuwkomer

Hello, I was travelling for about 5 weeks and when. Icame back I noticed that the Wi-Fi isn’t working, and my KPN Box (Experia 12b) has the internet, power, and TV all green, but my Wi-Fi is turned off, it stays like that for a few minutes then everything turns off for a few seconds, then power goes red again, and the cycle repeats.

 

I tried manually resetting the box, resetting the box online via KPN, nothing helps. Any idea how I can fix this?

Beste antwoord door Anonymous

Hello ​@Hafez 

 

It could be a faulty poweradapter, there is a batch which give the same symptoms after being in use for a while.

You can check the serialnumber here: https://www.kpn.com/service/internet/adaptervervangen

5 reacties

A
  • Anonymous
  • Antwoord
  • June 12, 2025

Hello ​@Hafez 

 

It could be a faulty poweradapter, there is a batch which give the same symptoms after being in use for a while.

You can check the serialnumber here: https://www.kpn.com/service/internet/adaptervervangen

Erik van KPN
Sanne van KPN
H
H
Nieuwkomer
  • Hafez
  • Auteur
  • Nieuwkomer
  • June 12, 2025

Hello ​@Hafez 

 

It could be a faulty poweradapter, there is a batch which give the same symptoms after being in use for a while.

You can check the serialnumber here: https://www.kpn.com/service/internet/adaptervervangen

Thanks, that makes sense.
I tried the link, but like many of the services on KPN website, they’re all giving me “an error happened, try again later”.

A
  • Anonymous
  • June 12, 2025

…

I tried the link, but like many of the services on KPN website, they’re all giving me “an error happened, try again later”.

That's unfortunate, you can call customer service 0800-0402 for malfunctions that should be 24/7, just say you have a malfunction (or storing).

If that doesn't work you can schedule a callback appointment, see this page: https://www.kpn.com/algemeen/english

H
Nieuwkomer
  • Hafez
  • Auteur
  • Nieuwkomer
  • June 13, 2025

Hello ​@Hafez 

 

It could be a faulty poweradapter, there is a batch which give the same symptoms after being in use for a while.

You can check the serialnumber here: https://www.kpn.com/service/internet/adaptervervangen

 

Thank you, I called customer service, I went to the KPN store and got a new adapter and my Wi-Fi works again!

Jeroen van KPN
Sanne van KPN
A
  • Anonymous
  • June 13, 2025

Nice to hear it's working again ​@Hafez and thanks for the feedback.

Sanne van KPN

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