Beantwoord

KPN Experia Amplifiers not working in combination with Experia Box V10

3 jaar geleden
22 februari 2022
5 reacties
138 keer bekeken

Italo Mota
Nieuwkomer
2 reacties

Hello, good evening.

I'm trying to use the Experia Amplifiers. I've followed the instructions to connect the Experia Amplifiers with V10 experia box but have no success.

I have tried installing the amplifiers several times. I also tried resetting both on V10 experia box. The amplifiers only seem to work when directly connected to the modem V10 Experia Box, which makes no sense. Apparently both amplifiers are not connecting with each other.

As mentioned in the instructions, after installation both the amplifiers get Blue Wifi light, but after 1-2 minutes, this light switches off, and there is no wifi coming from the amplifiers.

Therefore, my KPN TV does not work because there is no wi-fi and is impossible for me to connect the tv direclty on the experia box. It's been more than one month that this is happening. So, I'm literally paying for a service that I'm not able to use for over 1 month.

How can I fix this?

Beste antwoord door LaurensZalm

Do keep in mind that in de case of having an ExperiaBox V10 no V10A of Box12 you should always have 1 physicaly connected with a LAN cable, a 2nd one could be connected wirelessly, Only after having both physically connected for about 20ish minuten.

So connect both with LAN Cable leave them be for 20ish minuten, Disconnect 1 of the 2 and then move that to the location of your choosing, It requires a decent signal from the physically connected one to be alle to provide further services.

Bekijk origineel

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een nieuw topic.

+9

LaurensZalm
KPN Monteur
689 reacties
Antwoord
3 jaar geleden
23 februari 2022

Do keep in mind that in de case of having an ExperiaBox V10 no V10A of Box12 you should always have 1 physicaly connected with a LAN cable, a 2nd one could be connected wirelessly, Only after having both physically connected for about 20ish minuten.

So connect both with LAN Cable leave them be for 20ish minuten, Disconnect 1 of the 2 and then move that to the location of your choosing, It requires a decent signal from the physically connected one to be alle to provide further services.

Werkzaam als KPN storings- en installatiemonteur in de regio Nijmegen/Ede. Alle berichten plaats ik onder persoonlijke titel. Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

+16

Shyrin van KPN
Community Manager
7066 reacties
3 jaar geleden
25 februari 2022

Hi @Italo Mota! Welcome and thank you for reaching out to us!

I see that you got a tip form LaurensZalm: did you already had the chance to follow this up?

I

Italo Mota
Auteur
Nieuwkomer
2 reacties
3 jaar geleden
2 maart 2022

Shyrin_ schreef:

Hi @Italo Mota! Welcome and thank you for reaching out to us!

I see that you got a tip form LaurensZalm: did you already had the chance to follow this up?

Hello @Shyrin_, I’m doing the mentioned procedure right now. I’ll give a return asap.

Thank you @LaurensZalm

I

Italo Mota
Auteur
Nieuwkomer
2 reacties
3 jaar geleden
4 maart 2022

It worked after some time.

Feedback: This SuperWifi (mesh router) is tricky to install. It should be easier. Like plug and play.

Thanks for the support.

+16

Shyrin van KPN
Community Manager
7066 reacties
3 jaar geleden
5 maart 2022

Glad to hear! Thanks for your feedback: I will pass on your feedback, to see if we can make adjustments!

I

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