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Beantwoord

Wifi with Superwifi punten keeps disconnecting every 10 seconds

  • February 4, 2025
  • 5 reacties
  • 170 keer bekeken

I do hard resetting I tried to follow every advice in here but nothing came up. On superwifi it is all green. i can connect the wifi with phone it is super nice internet but NOLY for 10 seconds then wifi is gone then 10 seconds later it is coming back! it is impossible to use wifi with this unstable connection.
I restarted (with purple light on) maybe more than 10 times.

Beste antwoord door Thomas van KPN

Hi ​@VanMiiL, welcome to our community! That's not how they're supposed to work

Which modem do you have and which superwifi?  white(1) or black(2)?
How did you connect them to your modem?

We have a useful article about this as well:

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

Thomas van KPN
Moderator
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  • Moderator
  • Antwoord
  • February 5, 2025

Hi ​@VanMiiL, welcome to our community! That's not how they're supposed to work

Which modem do you have and which superwifi?  white(1) or black(2)?
How did you connect them to your modem?

We have a useful article about this as well:

 


  • Auteur
  • Nieuwkomer
  • February 6, 2025

hi,
i have a black modem and and after maybe 10th or 12th resetting the moden and superwifi. now it is working.
how i did; i was resetting the superwifi until i see that purple light so factory reset.
then i was resetting the modem also until i see flashing lights. then when i have a stable wifi on the modem, then i was connecting the superwifi to modem with ethernet cable.
then i was waiting until i have a stable green light on superwifi.
finally then I was moving the superwifi aproxx 2-3 meter away from the modem. 
thats it, i repeat this circle like 10 or more than it is worked.


  • Nieuwkomer
  • February 12, 2025

I have the same problem as well. I linked Superwifi to the modem correctly by following the instructions but it keeps disconnecting every 10 seconds or more. It is super annoying and I don't have a stable internet connection on the first floor. The modem is KPN box 12 and superwifi2 (black one).

I’m a new kpn customer and it's really frustrating.


  • Auteur
  • Nieuwkomer
  • February 13, 2025

hi Razi,
as i said I resetted the superwifi (with purple light) and also the modem itself ( there is a small hole behind the modem). I repeat the resetting maybe 10 or more times then suddenly i had a stable internet.
i advise you to try.


Thomas van KPN
Moderator
Forum|alt.badge.img+24

I'd like to add to this that the superwifi can need up to half an hour to update. It is recommended you keep it connected by cable for half an hour during installation.