Connection slot A is broken, how to fix it?

Can you take a picture? Maybe we can help you. If it really is broken, a technician will have to come out anyway.

Indeed, the B side of the fibre cable is cut diagonally, while the A side is cut horizontally. Most providers use the A connection. There are providers that use the B connection as well, although I have never actually seen one myself. But that is the technical explanation.

If you are already a customer and your order has been completed, call KPN and request a technician. They can either fix the issue themselves or create a ticket for the network department so it can be repaired.

If you are a customer but your initial order still has to be completed, you can add a technician to the order, or wait until the order has been completed and then request one.

If you are not a customer, the fibre connection will not be repaired. You need to have an active service. This does not necessarily have to be with KPN, but it must be a provider that uses KPN's fibre network.

Hi ​@Z.C welcome to the KPN Community. I would also like to advise you to contact us asap so an appointment with a KPN mechanic. Did you manage to contact them?

Hi all,

Thank you very much for your comments and recommendations. KPN already sent a technician and fixed/replaced with a new FTU.