Forced to pay for wifii I did not recieve

Hi ​@BenjaminKPNHELP , if you pay for internet, then you should have a router present at your new address.

Have you seen it, have you installed it? Wifi does not magically appear if you pay for it, you must have an internet subscription at your address. Your internet will be provided over glassfiber or DSL, and on your end, there must be a router such as the KPN Experiabox.

So, what does your subscription say about internet?

Magically appearing WiFi would have been amazing. But sadly I didn’t even get regular WiFi. 
 

I had everything set up, but unfortunately KPN does not provide fibre in this location. But they didn’t tell me that when I reported my move. If they had, I could have had time to cancel the subscription. 

Thanks for your response. 
 

You’re right, I meant there is no cable. No wifi access.
 

I only came to this community because I’ve exhausted all other options. 

Countless calls and emails. But it seems no one wants to sort this out.
 

Normally, I would not do this. But if you add your address to your profile, I can check if your address should have an internet connection or not. 

Thank you. 
 

I’ve added my address. 
 

As far as I can see, you should have an internet connection on your address. You should be able to get 200 Mbit/s on your address. If you cannot find the internet connection point, it might be necessary for a technician to have a look. My advice would be to make a phone call appointment.

Thanks Denise for your effort. 
 

Unfortunately, after many calls I have been assured that there is no access to KPN WiFi at this address. They said there is a known issue with copper wires?

It seems there is a breakdown of communication somewhere within KPN as to what exactly is going on. 
 

I waited on a technician to arrive in June. I was assured “he’s on his way”. But he never arrived. 
 

Im ready to give up, it’s only 44 euros after all, but the way this has been dealt with is unjust. 

As far as I can see, KPN should be able to deliver internet via cable on your address.

Regardless, this is all I can help you with. I understand you would like your money back for the time you were unable to use internet at the new address. But the Community is a place for customers to help each other. This specific question is not something we can help with. Therefore, I'd suggest to contact us via phone again. You can make an appointment here: belafspraak. One of my colleagues will then help you. If you'd rather not call, you can also contact our customer service via one of our socials: Instagram, Facebook of X.