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How to raise a complaint about stopping my contract?

  • December 19, 2024
  • 1 reactie
  • 46 keer bekeken
S
Nieuwkomer

I was relocating from the Nederlands to UK this year and had requested for the Wifi contract termination on July 8th 2024 through the customer care. The customer care representative assured the contract will get terminated on Aug 8th 2024 with 1 month of notice period. I moved to the UK on August 1st and till now keep getting messages to pay for my Wifi subscription monthly.

I called the customer care and they’re saying they can’t do anything. They are requesting me to file a complaint through the KPN website. When I check the website, complaints can only be raised through an appointment. And for the appointment you need a dutch phone number. As I’m in UK I dont have a dutch number. What should i do? 

Beste antwoord door Sanne van KPN

Hi ​@SunilGeorge and welcome to our KPN Community! I'm sorry to read that the contract hasn't been cancelled. 

If you’re moving abroad, then there's a special way of cancelling the subscription. You can find more information on that on our emigration and moving abroad page. 
There you'll also find a form where you can request to have your services cancelled. 

If a Dutch number is required there as well, you could use one (with permission) from a friend or family member in The Netherlands. 
In the extra information field you can mention that it's not your phone number and explain what the situation is. 

Hopefully that way the subscription will be cancelled and you'll get the subscription costs for the previous month back!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Sanne van KPN
Moderator
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  • Sanne van KPN
  • Moderator
  • Antwoord
  • December 21, 2024

Hi ​@SunilGeorge and welcome to our KPN Community! I'm sorry to read that the contract hasn't been cancelled. 

If you’re moving abroad, then there's a special way of cancelling the subscription. You can find more information on that on our emigration and moving abroad page. 
There you'll also find a form where you can request to have your services cancelled. 

If a Dutch number is required there as well, you could use one (with permission) from a friend or family member in The Netherlands. 
In the extra information field you can mention that it's not your phone number and explain what the situation is. 

Hopefully that way the subscription will be cancelled and you'll get the subscription costs for the previous month back!

~(˘▾˘~) (~˘▾˘)~

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