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Intermittent slow/dropped internet connection

  • February 23, 2025
  • 1 reactie
  • 48 keer bekeken
L
Deelnemer

Hello Support,

Over the past 1-2 weeks my internet has been very slow and sometimes completely cuts out . This happens at different times of the day, and it affects all the devices in my house (smartphone, laptop, TV), so I don't think it's a problem with a specific device or app.

My router is an Experia Box V10 and I only use the WiFi. I've already tried switching it off, unplugging the power cable, and turning it on again. I have also used the WiFi tool in the MijnKPN app, but it says everything is working properly.  I checked your website as well, and there are no reported outages or maintenance in my area.

Is there anything else I can try?

Thanks,

Lorenzo

Beste antwoord door Erwin van KPN

​@Lorenzo_ . Hi and welcome to the KPN Comnnunity!

Thanks for reaching out. I’m sorry to hear that you’ve been experiencing slow internet and connection drops. I understand how frustrating that can be, especially when it affects all your devices.

You’ve already taken some great troubleshooting steps, and to make sure we can fully resolve this for you, I’d recommend scheduling a callback with one of our colleagues. They can go through everything step by step and run additional checks to find the best solution for you.

You can schedule a callback at a time that suits you via the following link: Contact en klantenservice | KPN (see below on the page)

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erwin van KPN
Moderator
  • Erwin van KPN
  • Moderator
  • Antwoord
  • February 26, 2025

​@Lorenzo_ . Hi and welcome to the KPN Comnnunity!

Thanks for reaching out. I’m sorry to hear that you’ve been experiencing slow internet and connection drops. I understand how frustrating that can be, especially when it affects all your devices.

You’ve already taken some great troubleshooting steps, and to make sure we can fully resolve this for you, I’d recommend scheduling a callback with one of our colleagues. They can go through everything step by step and run additional checks to find the best solution for you.

You can schedule a callback at a time that suits you via the following link: Contact en klantenservice | KPN (see below on the page)

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