Mijn verbinding valt precies een jaar na installatie uit

Hi ​@Andreazzy, welcome to the forum.

unfortunately the moderators in this forum cannot look in the backend systems.
They can aks colleages who work there to check things, but as you have allready made an appointment for tomorow, i do not think that would be quicker ;-)

did you try to unplug the poweradapter of the ONT for at least two minutes and a full reset of the KPN Box?

what type of ONT do you have?

greets,
Peter

Hi Peter, thanks for the reply. Yes, I did a full power cycle—unplugged the ONT for over 2 minutes and did a hard reset on the KPN Box 14, but the ONT Connection light remains flashing green with the Alarm light off. It is the standard black XGS-PON ONT for the 4 Gbps connection. The drop happened on Sept 1st right as the contract rolled over, so it seems like an OLT provisioning drop. Hoping an official moderator can have backend colleagues check it before tomorrow's appointment.

Hm, can be.
But if it is something not technical but more administrative i would suggest calling customer support or creating a call back appointment (“maak een belafspraak”)