No internet or bad internet for two months and still no solution

Hi everyone,  

I have been experiencing severe issues with my KPN 4G fiber subscription since I got it four months ago. Initially, I had occasional disconnections every day or few days, but about one and a half months ago, the situation got much worse. I lose my internet every few minutes or even seconds, making it impossible to work from home. Two weeks ago, the connection was completely down for few days.  

Over the past month and a half, I have proactively called KPN customer service multiple times to get this resolved. On February 11th, 11 days ago, KPN assured me that the issue would be fixed by February 21, 2025. I was surprised that it would take that long, but I chose to trust them. However, nothing has happened , and I have not received any updates from KPN.

Today, when I called again, I was told that KPN is struggling to contact the contractor responsible for fixing the issue and that they don’t know when they will receive the response . This is completely unacceptable. The lack of internet has significantly impacted both my work and daily life, yet I am still paying for KPN’s most expensive internet subscription, which is supposed to provide the best experience—but I’m getting nothing.  

To make matters worse, I was told that I cannot request compensation until the issue is resolved, but now there is no estimated date for a fix. I have been incredibly patient and proactive for two months, but I cannot wait any longer when there is no clear resolution in sight. I need to cancel my contract immediately!

Can someone from KPN please step in and help me? I need a solution now, not more uncertainty.  

Thank you.