Hi, I hope you can help with the following. I ordered internet only (glasvezel) with start date 15 May 2024 at my new adress. I did not have a KPN subscription before. I got the box, but no SMS or email with my customer number or subscription number yet or any other information when the subscription will start.
Also, I noted that the glasvezel connection in the meter box looks weird. Hence would like to book a monteur. But cannot do that without a customer or subscription number since I cannot link my contract in the app. On the contract document itself there is also no contract, customer or subscription number mentioned.
Antwoord gerust in het Nederlands, ik kan het lezen. Schrijven vind ik nog steeds een beetje lastig.
