Antwoord

Request for refund – charges for Internet service during inactive period

Forum|Forum|10 months ago
February 7, 2025
1 reactie
31 keer bekeken

Julia Alini
Nieuwkomer

Dear KPN Customer Service,

I hope this email finds you well.

We recently noticed that we were charged for two months of internet service, despite not having an active connection during that period. We would like to request a refund for these charges, as we were unable to use the service.

Could you please review our account and let us know if it’s possible to get a refund? If any additional information is needed, please let us know.

Looking forward to your response.

Best regards,

Beste antwoord door Denise van KPN

Welcome @Julia Alini! 💚 I definitely understand why you'd want a refund for the period you haven't been able to use your internet. I would like to ask you to make an appointment by phone using the link: belafspraak. One of my colleagues will give you a call and then you can discuss the possibilities.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+20

Denise van KPN
Moderator
Antwoord
Forum|Forum|9 months ago
February 10, 2025

Welcome @Julia Alini! 💚 I definitely understand why you'd want a refund for the period you haven't been able to use your internet. I would like to ask you to make an appointment by phone using the link: belafspraak. One of my colleagues will give you a call and then you can discuss the possibilities.

“Bury my bones in the midnight soil, plant them shallow and water them deep, and in my place will grow a feral rose, soft red petals hiding sharp white teeth.” ― V.E. Schwab, Bury Our Bones in the Midnight Soil

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