On top of this, I couldn’t communicate with an agent today, the closest phone call appointment was scheduled for tomorrow morning. Meaning another Sunday without internet at home. Hence, I’ve written in this page, since I cannot contact through anywhere else.

Hi ​@agokhan. I’m sorry to hear that you’ve been without internet since April 12th and that the issue still hasn’t been resolved. That’s absolutely not the experience we want to provide, and I completely understand how much of an impact this has—especially when your work and daily life depend on it.

The fact that you haven’t received the emergency modem and that getting in touch with our customer service has been difficult is, of course, incredibly frustrating. You’ve clearly been very patient, and it’s totally understandable that your patience is wearing thin.

Have you been able to get in touch with our customer service in the meantime?

Hi ​@Vikash van KPN , 

Yes, I was contacted by a few different colleagues from KPN, and at the moment, after 15 days, I have internet at home again.

I’m happy that I have internet again, yet I must say it took quite long to have it fixed.

Thank you.

​@agokhan Thank you for your feedback. I'm glad to hear that you have internet again! I understand that 15 days without a connection is a long time, and I’m sorry that it took so long to get everything resolved. That is certainly not the experience we want for our customers.